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Associate Support Engineer

Job Duties Netskope's customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators.  In this job you will: Be the primary point of contact for all support related issues Work with Customers, Sales, and Customer Success to report issues to Support and Engineering Regularly communicate status update to Customers Report security advisories to Customers Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOPS Follow published SLA for turning requests around in a timely manner Manage Customer Support Portal contents Work with Engineering and Product Management on building processes and tools to meet with various compliance criteria such as SOC, ISO 270001 etc. Qualifications/Requirements 1+ years of experience in supporting enterprise customers Knowledge and/or experience in  Linux, SSL, HTTP, Layer 4-7 Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows based systems (prior Active Directory/LDAP experience desirable) Familiarity with cloud apps and services Must have excellent verbal and written communication skills Prefer to have prior experienceworking with customers on security advisories Prefer to have prior experience in supporting technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN's, SSO, DLP and Encryption gateways.  Education Bachelor/Master in Computer Science, Electrical Engineering, Mechanical, Mathematics or equivalent
Salary Range: NA
Minimum Qualification
Less than 5 years

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